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Tips + Troubleshooting

How to use the Professional 3D Pen:


My pen wont heat up.

  • Make sure you are pressing the  feed button to begin heating.
  • Make sure the power cable is connected securely and the display is on.
  • If the display does not turn on, try an alternate AC to USB adapter if available.
  • If heating mode begins but current temperature does not rise, replace the nozzle.

My pen heats up, but filament does not extrude.

  • Try setting the speed control to fast.
  • Make sure the feed gear has engaged the filament and it is loading into the pen.
  • If filament gets to the nozzle and then the motor struggles or slows down,  STOP and unload the filament.
  • Try cutting a fresh end on the filament.
  • If none of these suggestions help, you can try opening the service door and removing the nozzle to inspect for blockages.

Still having issues?  Give us a shout and we will respond right away!